There are 2 types of 2-step login — receiving a code by SMS/text or using an authenticator app. Here is how to use both.
First time login
The first time you login you will be asked if you would like to use an SMS/text or an authenticator app to access your account.
Whichever option you choose, this will be your default option for each time you login.
Step 1. Select text message
Step 2. Enter the code sent to you by text
Authenticator app login
Step 1. If you do not have an authenticator app on your mobile, please download one of your choice from the app store.
Step 2. Scan the QR code displayed on the screen using your authenticator app
Step 3. Enter the token displayed on your authenticator app
Once you have logged in, you now only need to follow step 3 for future logins.
Using an authenticator app is found to be more reliable because it only needs the internet to work, therefore, if you suffer from mobile signal issues this will be your best option.
If you are not getting a text message because your phone number is incorrect, please contact your account manager to update.
Cannot see a QR code? This means you have already set up your chosen authenticator app with us. Go directly to your authenticator app and enter the code you see on your app.