Person Specification

We are looking for an individual who currently possesses the following skills:

  • Highly motivated.
  • Punctual.
  • Proactive with the willingness to go the extra mile.
  • Effective time management with a proactive and methodical approach.
  • Ability to work as part of a team and take direction accurately.
  • Analytical thinker and problem solver.
  • Competent IT skills


Responsible for all Back Office duties related to payments, ensuring all payments are processed accurately and in a timely manner, complying with all procedures.

Complete daily monitoring of several banks and the bank accounts and allocation of incoming funds.

Prioritise workflow to ensure all currency payment cut-off times are strictly adhered to ensure telephone calls and emails are responded to in a prompt, precise and professional manner.

Deal with general Account Manager enquiries in a timely and efficient manner, including queries on past payments and client queries.

Work effectively within the Back Office team to maximise potential and deliver results.

Assist in the creation, review and update of procedures with the wider team on a regular basis.

Actively seek to improve processes and workflows, provide solutions to operational problems and suggest improvements.

Support the identification, management and resolution of service affecting incidents, promptly highlighting to the Head of Back Office
Complete other duties relevant to the role as requested by the Head of Back Office.

Basic knowledge of domestic and international payment guidelines, scheme rules and regulatory framework, working knowledge of AML procedures and understanding of reconciliation processes and statement reporting.

Qualification & Experience

  • Demonstrate strong analytical skills, with excellent attention to detail and sound business acumen;
  • Be able to build trusting and collaborative relationships across the Business;
  • Possess excellent written and verbal communication skills;
  • Flexible, collaborative team player with the ability to work on own initiative; Have meticulous attention to detail;
  • Demonstrate basic IT skills, including Internet and email, computers, word processing, and spreadsheets;
  • Possess excellent interpersonal and communication skills, including good presentation and report writing skills;
  • Demonstrate strong time management skills with the ability to work across multiple projects effectively;
  • Have ability to work to deadlines and under pressure;
  • Ability to exercise good judgement and successfully prioritise a varied and very demanding workload;
  • Good working knowledge of relevant Compliance obligations.