Are you ready to start your career in a rapidly progressing company with service at the heart of everything we do? Then you’ve come to the right place.

We are GC Partners and we are a specialist financial exchange company. We help Private and Corporate clients move their money at the best rate, using our 20 years of experience, our bespoke technology and dedication to customer service. We have 6 offices around the globe including Hong Kong and Dubai, with further expansion in the future.

We have a fantastic opportunity for a Trainee Payments Officer on-site in Mayfair, London to join our busy Payments team.

If you have a collaborative and adaptable work ethic, a drive for success and are looking for your next opportunity then we would like to hear from you.

Job Purpose

Reporting to the Country Manager, as Operations Officer you will be focusing on all back-office duties related to fund allocation, deal settlements, payments and data reconciliation ensuring all payments are processed accurately and in a timely manner, complying with all AML procedures and deadlines.

Person Specification

We are looking for an individual who has experience in this field and is dedicated to helping the business thrive.

Duties/Responsibilities

  • Respond promptly to emails from various stakeholders, including front office personnel, ensuring timely and accurate communication.
  • Efficiently obtain and manage Global Payments Innovation (GPI) trackers, ensuring accurate and up-to-date records of payment transactions.
  • Inquiry Handling
  • Identify and escalate complex issues or queries to the Deputy Head of Payments for resolution, ensuring a timely and effective response to critical matters.
  • Field incoming calls
  • Maintain accurate and organised records of email correspondence, GPI trackers, and other relevant documentation to support the payments team.
  • Collaborate with team members to ensure a cohesive and supportive working environment.
  • Liaise with other departments as necessary to facilitate effective communication and problem resolution.
  • Ensure compliance with established procedures and guidelines in all aspects of email management, inquiry handling, and issue resolution.
  • Actively contribute to the identification of process improvements, suggesting enhancements to streamline email responses, inquiry handling, and overall team efficiency.
  • Adaptable Support: Provide flexible support to the payments team as needed, participating in additional tasks or projects that contribute to the overall success of the team and the organisation.

Qualification & Experience

  • Previous experience in a customer-facing role or a demonstrated commitment to providing exceptional customer service is essential for this role
  • Commitment to ongoing professional development and a willingness to pursue relevant certifications or training.
  • Good level of Microsoft Excel
  • Proficient at establishing credibility quickly and building relationships with a range of stakeholders
  • Possess excellent analytical skills, with the ability to think independently and problem-solve

Benefits of working at GC Partners

  • Workplace pension – employer contributions
  • 25 days of holiday per year, plus bank holidays
  • Employee assistance programme
  • A truly global business with opportunities for growth
  • Plus additional benefits

Equal Opportunities

At GC Partners, we value diversity and inclusivity. We believe in celebrating our differences, no matter what that looks like. Join us in creating a workplace where everyone can thrive.

We are an equal opportunity employer. We welcome applicants from all backgrounds and each applicant is given fair consideration throughout the recruitment process.

Please be aware that due to the volume of applicants, we may not be able to respond to all applications.

If you are interested in joining the GC team, please email your CV, contact details, and responses to the following questions to [email protected]:

  •      What are your salary expectations?
  •      What is your current notice period?
  •      Do you have any holidays booked?