Overview

Are you ready to start your career in a rapidly progressing company with service at the heart of everything we do? Then you’ve come to the right place.

We are GC Partners and we are a specialist financial exchange company. We help Private and Corporate clients move their money at the best rate, using our 20 years of experience, our bespoke technology and dedication to customer service. We have 6 offices around the globe including Hong Kong and Dubai, with further expansion in the future.

We have a fantastic opportunity for a Customer Success Manager to join our busy and growing Broker Team.

If you have a collaborative and adaptable work ethic, a drive for success and are looking for your next opportunity then we would like to hear from you.

Job Purpose

As a Customer Success Manager (CSM), you are the linchpin of client engagement and satisfaction within our organisation. Your primary focus is to foster robust and enduring relationships with our brokers, ensuring they receive exceptional service. In this role, you will not only resolve problems but also proactively champion our brokers’ needs, ensuring a consistently positive experience with our company. Your commitment and expertise are crucial to our success and our brokers’ contentment.

Person Specification

We are looking for an individual who currently possesses the following skills:

  • Strong communication and interpersonal skills
  • Collaborative mindset across various teams
  • Excellent organisational and time-management abilities
  • Proactive problem-solving approach

Duties/Responsibilities

  • Exhibit GC values: accountability, passion, integrity, excellence, collaboration and personalisation
  • Accountable for understanding Consumer Duty policy and procedures; partnering and collaborating within the team to achieve set standards
  • Exceptional Client Service: Act as the primary point of contact for brokers, delivering exemplary support and nurturing strong relationships. Your aim is to guarantee a flawless experience with our products and services
  • Efficient Issue Resolution: Quickly and effectively resolve any broker issues with our systems, demonstrating prompt response, vigilance, and problem-solving prowess
  • Internal Collaboration: Collaborate closely with internal teams, like Payments and Compliance, to facilitate swift and accurate transfers
  • System Management: Masterfully manage and resolve incoming requests using Zendesk, maintaining an organised and efficient workflow

Qualification & Experience

  • High proficiency in Zendesk and other customer service platforms

Benefits of working at GC Partners

  • Workplace pension – employer contributions
  • 25 days of holiday per year, plus bank holidays
  • Employee assistance programme
  • A truly global business with opportunities for growth
  • Plus additional benefits

Equal Opportunities

At GC Partners, we value diversity and inclusivity. We believe in celebrating our differences, no matter what that looks like. Join us in creating a workplace where everyone can thrive.

We are an equal opportunity employer. We welcome applicants from all backgrounds and each applicant is given fair consideration throughout the recruitment process.

If you’re interested in joining the GC team, please apply through this link.

Please be aware that due to the volume of applicants, we may not be able to respond to all applications.